Company Policy – Shiftinx

At Shiftinx, we are committed to providing reliable, professional, and transparent services across our three core divisions – Packers & Movers, Events, and Interiors. Our company policy is designed to ensure clarity, safety, and trust in every interaction with our clients. By engaging our services, clients agree to the following policies and guidelines:

1. General Policy

All services are provided under a written agreement or confirmed quotation.
Clients must provide accurate information regarding service requirements, addresses, timelines, and special instructions.
Bookings are confirmed only after receipt of advance payment or written confirmation, as specified in the quotation.
Shiftinx reserves the right to decline projects that are unsafe, illegal, or outside our scope of expertise.

2. Packers & Movers Policy

Packing and moving services will be executed as per the agreed inventory and schedule.
Clients are requested to declare fragile, high-value, or restricted items in advance.
Insurance coverage is optional but strongly recommended; Shiftinx will not be held liable for damages to uninsured goods due to unforeseen events beyond our control (accidents, natural calamities, etc.).
Delays due to traffic, weather, or government regulations may occur; we will always keep the client informed.
Clients must ensure adequate access for vehicles and labor at both pickup and delivery locations.

3. Events Policy

Event planning and execution will be carried out as per approved designs and proposals.
Any changes or last-minute modifications may incur additional charges.
Venue permissions, licenses, and third-party vendor approvals (if required) must be arranged in advance by the client unless included in our service agreement.
Shiftinx will not be responsible for disruptions caused by factors beyond our control (venue restrictions, weather changes, government orders, etc.).

4. Interiors Policy

Interior design and execution projects will follow a mutually agreed scope of work, timelines, and budget.
Material choices, finishes, and customizations must be finalized before execution to avoid delays.
Payments will follow a milestone-based structure as defined in the contract.
Any structural changes (civil, electrical, plumbing) require prior written consent from property owners and may affect timelines.
Warranty on materials will be as per manufacturer standards.

5. Payment & Refund Policy

Payments must be made as per the terms mentioned in the quotation or agreement.
Advance payments are non-refundable unless the project is canceled by Shiftinx.
Refunds (if applicable) will be processed only after deducting administrative and service charges.
Incomplete payments may lead to suspension or withholding of services.

6. Confidentiality & Data Protection

All client information, documents, and project details will be kept strictly confidential.
Shiftinx will never share personal or project-related data with third parties without client consent, except as required by law.

7. Code of Conduct

Our staff and partners are trained to maintain professionalism, safety, and courtesy at all times.
Clients are requested to treat our staff with respect and provide safe working conditions.
Any form of harassment, abuse, or unsafe environment may result in immediate termination of services.

8. Liability & Force Majeure

Shiftinx will not be liable for delays, losses, or damages caused by natural disasters, strikes, accidents, government restrictions, or other circumstances beyond our reasonable control.
In such cases, services will be rescheduled in consultation with the client.

9. Dispute Resolution

Any disputes arising from our services will be resolved amicably through discussion.
If unresolved, disputes will fall under the jurisdiction of local courts in the city where the service was booked.

10. Policy Updates

Shiftinx reserves the right to update or modify this policy at any time without prior notice.
Updated policies will always be available on our official website.